Frequently asked questions

  • How do I buy a ticket in the mobile app?
  • You can choose a specific ticket in the app directly in the “Tickets” section, or purchase the recommended ticket for the desired connection. In both cases, you pay for the ticket using your payment card. You must first activate the ticket for it to be valid for transportation (and inspection).

  • How do I validate the ticket?
  • You can validate the ticket at any time after purchase and thus mark the start of its validity (immediately after purchase or later). Internet connection is required to purchase and activate the ticket. Inspection takes place offline, without connection.

    The ticket is invalid for the first 2 minutes after activation for control by the ticket checker or conductor. We do not want to ease the “last-minute” purchase of tickets for stowaways when they spot the ticket checker. However, on commuter buses with entry via the front door, this ticket is valid for the first 2 minutes - the bus driver will check if you have a valid ticket when boarding the bus. You don’t need to miss the bus (details in the tariff and contractual transportation conditions of PID).

  • Where is the ticket valid?
  • The tickets are valid on all PID lines including trains and commuter buses. The only exception are 15-minute tickets, which are not valid on trains - however, the purchase in the app will always notify you of this.

  • What should I do if I have problems with the ticket?
  • Tickets can be claimed and problems reported. Contact the info line at info@pidlitacka.cz. If the ticket was unrightfully rejected, your money will be refunded.

  • What if my phone runs out of battery?
  • It is the responsibility of the traveler if they are unable to present a valid ticket - in this case, successful ticket inspection is not guaranteed (details in the general terms and conditions).

  • Does the app include long-term season tickets?
  • No, this function is planned in the near future (in combination with the new PID Lítačka e-shop). However, the due verification of functionality and adequate system security on short-term tickets and the equipping of all the inspection devices for reading QR codes or NFC must be conducted first.

  • Can I pay only with a payment card?
  • Yes. You can use the card via the payment gateway and save the details. In the future, we are preparing other payment methods such as masterpass, Apple Pay or Google Pay.

  • Does the app show the position of the public transit vehicle?
  • Not yet. The real position of the public transit vehicles will be added later.

  • What do I need an app account for?
  • In the case of loss/damage to your phone, your tickets can be recovered - this is very important. It is your money, after all. You will also be able to forward or receive forwarded tickets and notifications about incidents in transportation.

  • Is the app valid only in Prague?
  • No - it is valid for the entire PID. This means you can use the app to travel on trains, regional buses and ferries.

  • Are my data safe?
  • Yes they are. Data about the payment card is entered directly in the bank’s payment gateway environment - the app does not receive them. The login data are stored in a secure environment in encrypted format, and our admins will never have access to your passwords either.

  • What if I already have a season ticket and don’t want to to buy tickets?
  • You can continue using the app as a reliable guide to public transit in PID. Connection search, stop map, outages and news in transportation. We are striving to be a comprehensive transportation app.

  • What if I buy a ticket by mistake.
  • Contact our friendly info line to resolve the issue.

  • What does it mean that the ticket is valid “in two minutes”?
  • The ticket is invalid for the first 2 minutes after activation for control by the ticket checker or conductor. We do not want to ease the “last-minute” purchase of tickets for stowaways when they spot the ticket checker. However, on commuter buses with entry via the front door, this ticket is valid for the first 2 minutes - the bus driver will check if you have a valid ticket when boarding the bus. You don’t need to miss the bus.

  • Where can I make suggestions for improvement?
  • Via our contact form or at info@pidlitacka.cz.

  • What is planned for the app in the future?
  • We have big plans for the app. Long-term season tickets, option of adding your Lítačka and riding for a “year” in the app, online position of all public transit vehicles, parking payment, intermodal transport and more.